Risk PXL 4.0
Sales committed an April go-live without IS review
A #sales message shows an April go-live was promised to ≥3 key accounts before IS validated the date. Scope of exposure not modeled.
Risk Score Breakdown
PXL Score
4.0→
Probability80%
Impact90%
Goal
Customer commitments aligned to engineering reality.
Change
Ad-hoc promises → governed commitments.
Trigger
April promise predates IS sign-off.
Open items
Corrected timeline; approval gate.
Why this is a risk
- Promise predates engineering sign-off.
- No approval workflow for customer commitments.
- Broken promise risk at fiscal close.
Blast Radius & Consequences
What this risk touches, and what breaks if it goes unaddressed.
Teams affected
Sales & Eng
Customers affected
3+ named accounts
Expected delay
—
What's at stake
Trust at fiscal close.
Worst case: Broken promise → trust loss with key accounts at fiscal close.
Cascading risks
1Other risks this could trigger or worsen if unresolved.
- WorsensR1PXL 0
Recommended Solution
NEURON AIInstitute a “customer commitment requires IS sign-off” gate; issue corrected timeline.
Why this works
Mirrors the 2025 Q4 messaging reset.
Similar past cases1
2025 Q4 messaging reset
Linked Board Items
2#sales April promise
Exec mandate 4/30